Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you create an account, play or place bets with Bonus Strike. We take your privacy seriously and set out below the types of information we gather, how it is used, who we may share it with and the choices you have about your data.
Types of data we collect
We collect information you provide directly and data generated by your use of our services. This includes account data, contact details and verification documents, as well as records of transactions and gameplay activity.
Personal data
Personal data covers name, date of birth, billing and residential address, email, mobile number and identification documents used for verification. We also store payment details needed to process deposits and withdrawals - where card data is processed by third-party payment providers we do not retain full card numbers ourselves.
Technical data
We collect device and connection information such as IP address, device type, browser, operating system, language settings and general location derived from IP. This helps with account protection, fraud prevention and improving site performance.
Transactional and activity data
We keep records of deposits, withdrawals, bets, spins and other game activity, plus support interactions and marketing preferences. Transactional records are retained to support account management, dispute resolution and legal or tax obligations.
How we use information
We use your data to provide and operate our services, verify your identity, process payments, prevent fraud and meet legal obligations. We also use aggregated or anonymised data to analyse trends, improve the website and develop new features. With your consent we may send promotional messages and tailored offers - you can withdraw consent at any time.
Data protection practices
We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse. Access to personal data within our team is limited to those who need it for legitimate business purposes. Where we rely on third-party providers for payment processing, KYC checks or hosting, we require them to maintain suitable security standards.
Cookies and tracking technologies
We use cookies and similar technologies to remember log-in details, maintain sessions, show relevant content and measure site performance. Some cookies are essential for the site to function; others are used for analytics and marketing. You can manage cookie preferences through your browser or the cookie settings available on the site.
User rights
You have rights in relation to your personal information including access, correction and restriction of processing. You may object to certain uses such as direct marketing and can request a portable copy of data you provided. Exercising these rights may be subject to verification checks to protect your account and our users.
Access, correction and deletion of data
To request access, correction or deletion of your personal data, contact our support team. We will respond to verified requests in line with applicable legal requirements. Deletion requests may be limited where we are required to retain information for legal, regulatory or operational reasons.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention partners and service providers who support our operations. We also disclose information where required by law or to protect legal rights. Where third parties process data on our behalf they do so under contract and only for authorised purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to account holders. If you have questions or want to exercise your privacy rights, please contact [email protected].