Responsible Gambling Policy
We take responsible gambling seriously. Our aim is to make sure play is safe, controlled and enjoyable for everyone. We provide practical tools and clear guidance so customers can set limits, take breaks or get help if gambling stops being fun.
Our responsible gambling principles
We believe in early intervention, transparency and player choice. We monitor account activity to identify potential issues and offer assistance where needed. We support customers who want to set boundaries, pause their account or close it permanently. Any action taken is confidential and focused on player welfare.
Activity-control tools
You can manage your play directly from your account or by contacting our support team. Available controls include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - choose limits that help you manage net losses over a defined period.
- Time limits and session reminders - set session lengths and receive prompts to help avoid prolonged play.
- Temporary account breaks - take a short cooling-off period without closing your account.
- Permanent self-exclusion - close or suspend your account if you need long-term or permanent exclusion.
To change any limit, go to Account Settings or contact our support team via live chat or email at [email protected].
Self-exclusion
If you decide to self-exclude we will close or suspend your account and block access. We will also stop sending promotional communications while the exclusion is active. Self-exclusion is an important step and we will support you with practical next steps and information about professional help.
Signs of problematic behaviour
- Spending more than intended or chasing losses
- Missing work, study or family commitments because of gambling
- Feeling unable to cut down or stop despite wanting to
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, upset or preoccupied with gambling
Tips for maintaining control
- Set realistic deposit and loss limits before you play and review them regularly.
- Use session reminders and take regular breaks from play.
- Budget gambling as discretionary entertainment and never gamble with money you need for bills.
- Avoid gambling when you are stressed, tired or under the influence of alcohol or drugs.
- If you feel your gambling is becoming a problem, consider a temporary break or self-exclusion.
Professional help and support organisations
If you need further help, please contact your GP or local health services. UK organisations that offer confidential support include GamCare, GambleAware and Samaritans. These services can provide advice, counselling and practical tools to stay in control. If you would like us to assist with next steps, contact our support team via live chat or [email protected].