Contact Our Support Specialists
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Contact us by live chat, email or phone for help with registration, deposits, withdrawals, verification and responsible gambling requests. We operate in English and provide step-by-step help. We aim to respond quickly and clearly, guiding you through account queries, payment enquiries or site faults so you can resume play promptly and with confidence. Our team is available seven days a week.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical response within 1 hour) |
| General enquiries | [email protected] (general enquiries, typical reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, replies within 48 hours) |
| Phone | +44 20 7946 0231 |
| Working hours | Mon-Sun, 08:00-00:00 |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues or any case that requires explanations or documents. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID if relevant. Providing concise, accurate information helps us process your case without unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly; most enquiries are answered within one business day. For straightforward issues you'll usually get a reply the same or next day. Complex cases such as identity checks, payment investigations or regulatory queries may take longer and require additional checks - we'll keep you updated on progress and expected timelines.
Feedback
We’d love to hear from you. Please share any feedback, suggestions or ideas to help improve the site and services. All comments are reviewed carefully by our team and used to shape updates to promotions, game selection and the overall user experience. Send your thoughts via live chat or email to [email protected] and we’ll consider them for future improvements.